FAQs
Q: What types of meals do you offer?
A: We offer a wide range of customizable meals to accommodate diverse dietary preferences and restrictions, including dairy-free, nut-free, gluten-free, vegan, vegetarian, low-carb, and keto options. In addition to plant-based options, we also serve a variety of seafood and meat dishes, ensuring there's something for everyone.
Q: Are your ingredients locally sourced and organic?
A: Yes, we prioritize locally sourced and organic ingredients to ensure the highest quality and freshness in every dish. We partner with local farmers and suppliers to bring you the best seasonal produce, supporting sustainable farming practices and reducing our carbon footprint.
Q: Can I customize my meals?
A: Absolutely! We offer customized meal plans to meet your unique tastes and dietary needs. Whether you're looking for a specific cuisine or have special dietary restrictions, we work with you to create a menu tailored just for you. For more information or to get started, please contact us at Contact@ChefAbyssinia.com.
Q: What are delivery days?
A: We offer meal delivery every Monday, ensuring your meals arrive fresh and ready to enjoy for the week ahead.
Q: When is the order deadline?
A: To ensure your order is processed and delivered on time, please place all orders by Thursday at 5 PM. Orders will be prepared on Sunday and delivered on Monday.
Q: What is the delivery schedule?
A: We offer weekly deliveries every Monday. To ensure your order is fulfilled, please place it by Thursday at 5 PM. All orders are prepared on Sunday and delivered the following Monday.
Q: Where do you deliver?
A: We offer delivery across the New York metro area, including NYC, Westchester, Fairfield County, North Jersey, and Long Island. If your zip code isn’t listed, feel free to contact us to check if we deliver to your location.
A: We deliver to many areas within the New York metro region. If your zip code isn’t listed, please contact us to confirm if we deliver to your specific location.
Bergen County, Westchester County, Manhattan
Union Nj: 07083
North Salem Westchester: 10560
Bronx Ny: 10466
Brooklyn Ny: 11201, 11203, 11205, 11206, 11211, 11216, 11217, 11221, 11222, 11225, 11237, 11208, 11210, 11212, 11213, 11215, 11231, 11233, 11239
Queens: 11101, 11102, 11104, 11105, 11106, 11109, 11211, 11222, 11369, 11370, 11371, 11372, 11373, 11374, 11377, 11378, 11237, 11379
Q: How are the meals packaged and delivered?
A: Our meals are securely packaged with food-grade ice packs to keep them fresh during transit. They are delivered directly to your doorstep on Mondays, ensuring a seamless and fresh experience.
Q: How do I reheat the meals?
A: Each of our meals comes with clear, easy-to-follow reheating instructions tailored to the specific dish. For the best results, we recommend following the provided guidelines for optimal flavor and texture.
Q: What is your cancellation policy?
A: We understand that plans can change. If you need to cancel your order, please do so within 2 hours of placing it for a full refund. Cancellations made after this period will not be eligible for a refund. We appreciate your understanding and encourage you to reach out if you have any questions or concerns. Thank you for choosing our meal delivery services.
Q: Can I make changes to my order after it has been placed?
A: Yes, we understand that plans can change. You can make changes to your order up until Thursday at 5pm. Simply email us with your order details, and we’ll be happy to assist you with the changes.
Q: What if I have food allergies or dietary restrictions?
A: We prioritize your health and safety by offering a variety of meal options for different dietary needs. Whether you have allergies, follow a specific diet, or have other restrictions, we can accommodate your needs. Please be sure to list all allergies and dietary restrictions when placing your order to ensure a safe and personalized dining experience.
Q: How do I contact customer service?
A: Our customer service team is here to assist you! You can reach us by email or phone for any questions or concerns you may have. We’re committed to providing prompt and helpful support to ensure your experience with us is seamless and satisfying.