FAQs
Q: What types of meals do you offer?
A: We offer a variety of meals to cater to different dietary preferences, including dairy-free, nut-free, gluten-free, vegan, vegetarian, low-carb, and keto options. We also offer a variety of seafood and meat dishes.
Q: Are your ingredients locally sourced and organic?
A: Yes, we prioritize using locally sourced and organic ingredients whenever possible..
Q: Can I customize my meals?
A: Yes, we do offer customized meal please. Please contact us at Contact@ChefAbyssinia.com for more information.
Q: What are delivery days?
A: We deliver or Monday only.
Q: When is the order deadline?
A: All orders must be placed by Thursday at 5pm in order to be fulfilled on the following Sunday and delivered on Monday.
Q: What is the delivery schedule?
A: We deliver once a week on Mondays. All orders must be placed by Thursday at 5pm in order to be fulfilled on the following Sunday and delivered on Monday.
Q: Where do you deliver?
A: We deliver to much of the New York metro area, including NYC, Westchester, Fairfield county, parts of North Jersey, and Long Island. If you do not see your zip code below, please contact us to see if we deliver to your specific location.
A: If you do not see your zip code below, please contact us to see if we deliver to your specific location.
Bergen County, Westchester County, Manhattan
Union Nj: 07083
North Salem Westchester: 10560
Bronx Ny: 10466
Brooklyn Ny: 11201, 11203, 11205, 11206, 11211, 11216, 11217, 11221, 11222, 11225, 11237, 11208, 11210, 11212, 11213, 11215, 11231, 11233, 11239
Queens: 11101, 11102, 11104, 11105, 11106, 11109, 11211, 11222, 11369, 11370, 11371, 11372, 11373, 11374, 11377, 11378, 11237, 11379
Q: How are the meals packaged and delivered?
A: Our meals are carefully packaged with food service ice to ensure they remain fresh during transit. They are delivered directly to your doorstep on Monday.
Q: How do I reheat the meals?
A: Our meals come with detailed reheating instructions, which can vary depending on the type of meal. We recommend following the instructions provided for the best results.
Q: What is your cancellation policy?
A: We understand that circumstances can change, and you may need to cancel your order with us. If you wish to cancel your order, please do so within 2 hours of placing it. Cancellations made after this time will not be eligible for a refund. We appreciate your understanding and cooperation in this matter. Please feel free to contact us with any questions or concerns. Thank you for considering our meal delivery services.
Q: Can I make changes to my order after it has been placed?
A: We understand that plans can change, so we allow changes to be made to your order up until Thursday at 5pm. Please email us with your order information to request changes.
Q: What if I have food allergies or dietary restrictions?
A: We take allergies and dietary restrictions seriously and offer a range of options to cater to different needs. Please list all allergies and dietary restrictions when you are placing your order.
Q: How do I contact customer service?
A: You can contact us via email or phone. Our team is available to answer any questions or concerns you may have.